Billing terms

Creya is a small business that uses the special VAT exemption scheme for small businesses (article 56bis of the Belgian VAT Code). That's why we charge no VAT on our plans.

For you this means: the price you see is the price you pay. Nothing is added. Since there's no VAT on your invoice, you can't reclaim VAT as a business either.

Every invoice says "Bijzondere vrijstellingsregeling kleine ondernemingen" (special exemption scheme for small businesses). If this changes, for example because we grow, we'll tell you in advance.

You choose whether to pay per year or per month. Per year you pay less than twelve times the monthly price. The prices are shown with each plan.

The free plan stays free, with no end date. You don't need to pay to use Creya.

You pay through Stripe, by card or Bancontact. If you pay by Bancontact, the next payments go by SEPA Direct Debit. Before you pay, you accept these terms on the payment page.

You always get an invoice. If you fill in your business details, with your VAT number, the invoice is in your business's name and you also get it over Peppol.

Paying by bank transfer on an invoice is possible for Business. We set that up together: email us at info@creya.be.

When you make an account, you get 14 days of Max as a present. No card needed. The trial runs up to and including the date you see under Plan and billing, then it stops by itself. You pay nothing, and we ask nothing.

After that you're on the free plan. You keep following your own company. The other companies you follow are paused: they stay in your list, but you no longer get alerts about them. We delete nothing. Choose Pro or Max, and they all work again right away, up to your plan's limit.

If you choose a plan during the trial, that plan starts on that day. The trial days you had left are gone.

Your plan renews automatically for the same period: a yearly plan for a year, a monthly plan for a month. We then charge the same card or account.

30 days before each renewal we email you the date and the amount. If you don't want to renew, cancel before the renewal date.

If our prices change, we tell you by email at least 30 days ahead. The new price only applies from your next renewal. If you don't want that, you can cancel before then.

• To Max, or from monthly to yearly: this starts right away. What you hadn't used of your previous plan is taken off what you pay now.
• To Pro, or from yearly to monthly: this starts at the end of the period you already paid for. Until then you keep your current plan.

You can cancel at any time, under Settings → Plan and billing. Your plan then runs to the end of the period you already paid for. After that you're on the free plan, and the companies you follow are paused, as after the trial. Your account and your list stay.

You get no money back for the rest of a period you already paid for, except in the cases below.

If you're a consumer and your plan renewed automatically, you can cancel at any time after that, at no cost. Your plan then stops at the end of the current month, and we refund the months after it. Email us at info@creya.be.

If you buy a plan as a consumer, so without a VAT number, you have a right of withdrawal. You can withdraw from the contract within 14 days, without giving a reason. The 14 days start on the day after your paid plan starts.

Your plan starts right away, because you ask for that on the payment page. If you withdraw, you pay for the days you had the plan. A day that has started counts. You get the rest back no later than 14 days after we received your withdrawal, by the same payment method. This costs you nothing.

How to withdraw:

• Under Settings → Plan and billing, with the "Withdraw from contract" button. You get a confirmation by email right away.
• Or email us at info@creya.be, or write to Tijl Cresens (T-labs), Korte Vorenstraat 3, 3900 Pelt. You may use the model form below, but you don't have to.

After you withdraw, you're on the free plan. Your account and your list stay.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To Tijl Cresens (T-labs), Korte Vorenstraat 3, 3900 Pelt, info@creya.be:
• I hereby give notice that I withdraw from my contract for the provision of the following service: Creya Pro / Creya Max (delete as appropriate)
• Ordered on:
• Name:
• Address:
• Email address of your Creya account:
• Signature (only if this form is sent on paper):
• Date:

If a payment fails, for example because your card has expired, we try again a few times and email you each time. Your plan keeps running meanwhile. You can change your payment details under Plan and billing. If the last try fails too, your plan stops and you're on the free plan.

We refund:

• when you withdraw as a consumer (see above);
• when you cancel as a consumer after an automatic renewal, for the months after the current month;
• when we stop Creya: what you paid for the time you had left. We'll tell you at least 30 days ahead, as our terms of use promise;
• when we charged you too much or twice by mistake: the full amount.

A refund goes back by the same payment method, with a credit note. Questions about paying? Email us at info@creya.be.